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Summary of Input from Persons Served Report - Fiscal Year 2009 |
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A summary of consumer satisfaction survey results, Customer Services complaints, and feedback gathered from consumer focus groups conducted at provider audits during fiscal year 2009. This feedback is used to identify the strengths of our system of care, reveal gaps in service delivery, and in planning to improve service efficiency and effectiveness. Click here to review this report.
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MDCH Consumer Panel Meeting and Consumer Interview Summary Reports 2009 |
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During the Michigan Department of Community Health site review in 2009, reviewers conducted a consumer panel meeting, as well as 61 individual interviews, both face-to-face and telephone, with primary and secondary consumers to solicit feedback about the Network180 system of care. These reports summarize the comments provided during during those discussions, including system strengths, identified issues or concerns, and suggestions for quality improvement. Click here to review these reports.
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Division Performance Reports for Fiscal Year 2009 |
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Summary reports for each of the three divisions - Developmental Disabilities; Child and Family; and Mental Illness and Substance Use Disorders. These reports highlight division accomplishments, service outcomes, service summaries, trends in service delivery, and provider performance summaries from FY 2009, and also identify service outcomes for the next fiscal year. Click on the following division reports to view: Child and Family Division, Developmental Disabilities Division, and Mental Illness/Substance Use Disorders Division.
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Summary of Provider Monitoring Reports 2009 |
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A summary of the analysis of data obtained from the Financial Compliance and Quality Improvement Audits during FY 2009. Financial compliance audits are conducted to determine if services are documented in compliance with contract requirements; reported or billed in compliance with contract requirements; and accounted for utilizing proper controls and procedures. The quality improvement audits include a review of documentation in individual clinical records to verify that services were delivered consistent with the individual's person-centered plan. Records are also reviewed to ensure services are delivered consistent with service specifications in provider contracts and in compliance with State and Federal funding requirements. Click here to review this report.
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