About network180
FAQs
I’m having issues coping with difficulties in my life. Where I can I get help?
Try to surround yourself with friends and family and those who will support you and can be helpful. There are many support groups available. If you think you need to talk to a professional, network180 may be able to help.
How do I access services at network180?
Call the network180 access center at 1.800.749.7720. Our staff will talk with you to determine the most appropriate services available in Kent County. We can then decide if a face-to-face assessment would be most helpful or if you can be referred directly to a service providing agency.
Who is eligible for network180 services?
Eligibility for services is determined by the evaluation of an individual's presenting problem, type of insurance, and county of residence. This can often be accomplished by a short telephone screening, however it may be necessary to schedule a face-to-face assessment.
Who will pay for these services?
We accept Medicaid and some types of insurance. We may also serve people who do not have insurance. Payment for services is based on your ability to pay, which is determined at your first appointment.
What if I need transportation to network180?
If you need assistance with transportation, be sure to inform an access center staff person when you arrange for your first appointment. network180 staff can assist you in finding resources in the community for transportation.
How do I find someone who has been through the same things I am experiencing?
You may find these supportive individuals within a community support group. If you have a diagnosis of a serious mental illness condition, there are groups of people who currently work towards recovery and are trained to help others like yourself.
How do I know which providers are available for me to make my choice?
If you have a case manager or supports coordinator, he or she will assist you in getting information about the number of providers available, who they are and where they are located. For some services, the case manager may encourage you to meet one or more providers before making your choice.
What if I think I may have issues with both mental illness and substance use?
network180 can connect individuals for services in both areas. This is called a co-occurring disorder. Special services ensure that both areas of concern are considered at the same time so that one issue doesn’t make the other harder to live with.
What is Person-centered Planning?
All network180, planning is based on each individual’s goals, hopes and abilities. Person Centered Planning ensures that each individual is the most important participant in planning for their recovery.
What is Self-determination?
Self-determination is an option that allows you to have personal control over the funds that provide the services and supports you receive from network180. The person-centered plan gives you the opportunity to select a service provider from the available network. With assistance, you may also control the financial resources to purchase your own supports or services. Self-determination gives you:
- The freedoms to plan your life with the supports to make your goals in life come true.
- The support in arranging the resources and personnel to assist you with living in your community.
- The authority to control a set sum of dollars to purchase the supports necessary to plan your life.
- The responsibility to use your dollars wisely and to give back to the community.
How do I refer someone to network180?
We accept referrals from a variety of resources including schools, doctor offices and mental health professionals. Concerned family or friends may call to inquire about services, but anyone over the age of 18 who serves as their own guardian will have to call to make their own referral. Parents or legal guardians can make referrals for anyone under the age of 18.
What is the Recipient Rights Office?
The Recipient Rights Office is a resource for individuals who are receiving services within network180’s system of care in Kent County. The Recipient Rights Office investigates allegations of abuse, neglect and other rights violations as identified in the Michigan Mental Health Code.
Where are you located?
The network180 access center is located at 790 Fuller Avenue NE, Grand Rapids. Please call 1.800.749.7720 to speak with a clinician who can assist your needs, make a referral for services or provide you with information about walk-in hours.